Privacy policy


AXIAN TELECOM is a pan-African group that enables digital inclusion in emerging markets through access to mobile services, infrastructure, etc. It is a leader in the telecommunications sector in the various markets where it operates. AXIAN TELECOM relies on information, which comes in a variety of forms, to provide services to customers. As a result, the protection of this information and respect for privacy are fundamental to its day-to-day operations and success.


This Personal Data Protection Policy details the way in which AXIAN TELECOM collects, uses and protects information relating to the website and digital services.

It applies to all personal data that AXIAN TELECOM processes, when internet users and users use the services made available to them, visit our website or when they interact with us through the various channels made available to them. It is important that users read this Policy, as well as any other privacy policy that AXIAN TELECOM may publish in order to be fully informed of the processing of personal data concerning them, the means implemented to protect them and the ways in which they can exercise their rights.

Please read this binding Privacy Policy carefully. By providing your personal data on the AXIAN

TELECOM websites and through the contact channels, you declare that you have read this policy and that you expressly consent to it and to the processing itself.


The data controller is AXIAN TELECOM, whose registered office is at Standard Chartered Tower, 10th Floor, C/O DTOS Ltd, 19 Cybercity, Eben, Mauritius. Tel: +23054966700.

To find out more, visit the dedicated page at

The AXIAN TELECOM website contains links to other websites. If you follow these links, you leave our website. AXIAN TELECOM is not responsible for the processing that takes place on the

websites of these third parties. This policy does not apply to these websites.

To find out more about how these third parties process your personal data, you can consult their personal data protection policies.

The data controllers take all necessary measures to ensure the security of your data and to comply with the relevant legal obligations. They are firmly committed to respecting a set of rules in order to guarantee the confidentiality of all data concerning you.

  • Commitment to transparency: throughout this document, we detail the way in which your personal data is obtained, stored and
  • Commitment to security: technical and organizational security measures that meet industry standards are applied at all levels of information processing, whether it be for collation, storage or back-up.
  • Non-dissemination undertaking: no data is disseminated automatically to service providers or third parties. Certain information may nevertheless be published and distributed within the strict limits of regulatory requirements or the essential needs of our company’s activities to offer you the best of our services and
  • Commitment to respecting the rights of data subjects: the rights to access, consult, rectify and delete some of your personal data and export all of it are
  • Commitment to complying with legislation: the information system complies with data protection

In addition, we have put in place appropriate technical and organizational security measures to prevent the destruction, loss, falsification, modification, unauthorized access or incorrect notification to third parties of the personal data collected, as well as any other unauthorized processing of such data.

We guarantee a sufficient level of protection by making the obligations applicable to employees. You are therefore solely responsible for the use made of your computer, your IP address, your identification and connection data and their confidentiality from the website. You must always comply with security rules, in particular by preventing any unauthorized access to your login, code and connection information.


AXIAN TELECOM collects and processes the following personal data:

  • Identification data (e.g., surname, first name, e-mail address, postal address, telephone number).
  • Data relating to the assessment of skills, aptitudes and motivation (CV, diplomas obtained, positions held, covering letter).
  • Connection data (e.g., IP address, connection logs).

If personal data is collected by means of a form, an asterisk (*) next to the fields concerned will indicate that the information must be completed. The absence of an asterisk means that the information requested is not compulsory.

Only personal data that is strictly necessary for the purposes described below is collected.


Your personal data is collected and processed on the following legal bases:

  • for legitimate
  • based on your consent.
  • to comply with our legal and regulatory


Your personal data is processed for the following purposes:

  • Subscriber identification.
  • Managing subscriber complaints and
  • Managing recruitment operations.
  • Building a network of
  • Managing your requests to exercise your rights in relation to your personal
  • Communications (responding to questions, complaints or requests about AXIAN TELECOM’s business, brands, strategy and values).


The personal data collected is kept for the relevant legal and regulatory periods.

However, your personal data will only be kept for as long as is strictly necessary to fulfil the purposes for which it was collected and processed, where it is not subject to any specific legal or regulatory retention period.

Furthermore, in the case of recruitment, if your application has not been selected for one or more of the jobs to which you have applied, AXIAN TELECOM reserves the right to keep your CV in the CV library (or “talent pool”) for a maximum period of two years following receipt of your application, in order to assess whether your profile may correspond to a subsequent job offer, and to contact you if necessary.

By default, your connection, browsing and traffic data are not kept for more than one (01) year.

However, your personal data will be kept for a longer period if we are required to do so by law or regulation.


Your personal data is processed by AXIAN TELECOM. Depending on the processing carried out, the recipients of the said personal data are:

AXIAN TELECOM’s internal departments (customer service, HR department, communications department, etc.).

Other AXIAN TELECOM subsidiaries, where applicable.

Service providers and partners acting on our behalf for the purposes mentioned above.


As part of the processing of personal data, Internet users have the following options:

  • right of access.
  • the right to ask questions about the processing of your
  • right of rectification: update and/or additional information.
  • the right to erasure when data is no longer necessary for the purposes for which it was collected – this right may be exercised insofar as it does not interfere with the performance of the contract or compliance with our legal and regulatory
  • the right to restrict one or more processing operations on your personal data.
  • the right to modify and/or withdraw consent to the processing of your personal data based solely on your consent at any
  • the right to object to the processing of your personal data, particularly in the case of commercial
  • the right to portability of your personal

You also have the right to specify how you wish your personal data to be handled after your death.

To ensure that the information we hold about you is always accurate, we recommend that you regularly update your personal details.

How can I exercise my rights?

You can make any request to exercise your rights relating to your personal data by contacting us by email:

If you are dissatisfied, you have the right to refer the matter to the competent authority.


Cookies are small text files that uniquely identify your browser or device. The cookie is placed on your browser or device by the website you are visiting. When you return to this website (or visit websites or mobile applications that use the same cookies), these websites recognize the cookies and your device.

Cookies and other tracers may be installed and/or read in your browser when you visit our website. The cookies placed by AXIAN TELECOM enable us to collect information on how you use our services and how we offer you certain functionalities.

AXIAN TELECOM uses functional and analytical cookies to enable this site to function properly and provide you with the best possible experience. If you use this site, functional and analytical cookies will be installed on your browser.


If you have any further questions about our policy on the protection of personal data and the processing of personal data, please contact the department responsible for the protection of personal data at the following address: .


This policy is intended to evolve and may therefore be modified. In the event of minor modifications, the new policy will be updated on the site. In the event of substantial

modifications concerning, for example, the purposes or the exercise of your rights, you will be informed by any useful means.